- Permanent, Full time job
- Must have unrestricted working rights / Appropriate Visa
- MUST speak fluent Japanese at business level, as well as fluent Englinsh
- Office is based on Greenhill Road, Unley.
About the role:
Working as a Customer Support Specialist your aim is to satisfy our customers by delivering an outstanding customer care experience. Demonstrating the advantages of our products as well advising and assisting our customers are just some of your core tasks to further increase the worldwide success of the brand.
- Take care of 1st-Level technical support for Japanese customers who have questions about the products
- Promote and maintain a high quality, professional, service-oriented company image among users.
- Determine the potential for further sales opportunities and address them according to our internal processes.
- Hold online demonstrations to explain software functionalities.
- Conduct customer satisfaction calls and surveys to further improve our service.
- Follow up on outstanding service issues
What we are looking for:
- Business level language skills (both verbal and written) in Japanese and English.
- Excellent communication skills (writing and speaking) and a friendly phone manner.
- High level of IT knowledge and interest.
Please contact Tom Moore at Robert Walters to discuss the position in further detail.
08 8216 3500